Got questions? This way.
This section is regularly updated with the most common questions from our clients, as well as topics we anticipate may be helpful to potential clients
General questions:
We support companies of all sizes—from small local businesses to global enterprises. Whether you need basic IT support, cloud solutions, or enterprise-level infrastructure management, we customize our services to fit your needs.
We offer both. Our certified engineers are available for onsite visits when needed, and we also provide fast, reliable remote support for everyday issues.
Yes. Our team is highly experienced in cloud platforms (Azure, Microsoft 365, Intune, AVD) as well as traditional on-premise servers, networking, and security.
We prioritize support tickets based on severity and urgency. Our dedicated help desk and monitoring tools ensure that issues are addressed swiftly—often before they become a problem.
Our team provides 24/7 monitoring and support. For urgent issues, you’ll get a response within minutes, and for standard requests, we aim to resolve them the same business day.
We specialize in Microsoft Intune, Azure Virtual Desktop (AVD), Azure-hosted servers, Microsoft 365, and hybrid cloud solutions. We also handle migration from on-premise environments to the cloud. We are experienced in other platforms as well.
Customer Experience:
Absolutely. We conduct regular strategy reviews to understand your evolving needs, track progress, and discuss adjustments that keep your business on track.
We start by evaluating your current IT expenses, then show you where we can reduce costs without compromising quality. Our focus is delivering enterprise-level service at the best possible value.
Customer satisfaction is at the core of everything we do. We provide flexible support models, transparent communication, and personalized service to ensure your business is always supported.
We provide tailored service plans designed around your company’s goals, growth, and budget. No environment is too simple or too complex for our engineers.
Yes. We offer training programs to help your staff recognize phishing attempts, protect sensitive data, and adopt safe cybersecurity practices.
Compliance & Security:
Yes. We help businesses stay compliant with HIPAA, GDPR, PCI DSS, and other industry standards. Our services include security audits, monitoring, and advisory consulting.
Yes. We offer threat detection, incident response, patching, managed firewalls, phishing protection, compliance support, and 24/7 monitoring to secure your business.
Our team provides rapid incident response and remediation, containing threats quickly and helping you recover operations with minimal downtime.
We secure your environment with multi-factor authentication, endpoint protection, encrypted backups, and 24/7 monitoring. Our layered security approach ensures your data and systems are safeguarded against evolving threats.
We implement compliance-ready solutions like Microsoft Intune, Azure AD, and advanced auditing tools to help you meet HIPAA, GDPR, and other regulatory requirements. Regular reviews and reporting keep your business aligned with industry standards.